Shipping Policy
We aim to keep shipping costs as low as possible, so most of our products will incur a $10 shipping fee. Islands off the coast of Australia will incur a different fee, please get in touch with us at hello@thenaturalpondstore.com.au and we will calculate this for you.
There are a number of large and bulky products that will incur an increased shipping fee due to freight costs and those have a note in their product description.
We choose to use either Sendle or Australia Post to send our parcels.
We aim to pack your order and get it out the door within two business days, but it's usually sooner. Our delivery partners have set their delivery service standard as 2-8 days.
If you have any questions about shipping costs, please get in touch with us at hello@thenaturalpondstore.com.au and we'd be happy to help.